Our Story

so·lu·tion – The method or process of solving a problem
Service to others is how we got started and that is just how we’ve be doing business ever since.

CaptionLabs was born as a solution to a long-time client’s problem in providing access for the disabled.

For years, our client aired a weekly program, and had begun to get requests to make the program accessible to the hearing impaired. With no good solution available, our client approached our founder. The request was simple. “Can you develop a closed captioning solution that is fast, high quality and affordable?” And that’s just what we did.

Like our parent company, we operate from the 11,000-square-foot Production Center in Columbus, Ohio. Our captioning facility is affectionately known as “The Lab,” and it is home to some of the best technicians and artists in the business. Our dedicated team of professionals is focused on one goal – providing quick, seamless service for clients around the globe.

Accessibility is key

Take BarEach year, we caption thousands of hours of government meetings, television shows, webcasts and infomercials. After years of experience, we have come to believe that one size does not fit all. That’s why we offer tailored services designed for the client’s individual needs, for organizations both big and small.

We believe that accessibility is key. Our goal is to help make all forms of media accessible to all humanity, in every walk of life. CaptionLabs is also all about the bottom line, but the difference between us and our competition is that we believe it’s not about our bottom line, but about yours. Service to others is how we got started and that is just how we’ve be doing business ever since. We believe that if the work you do improves the world in some small way, the rewards will follow.

    Over the years, we have built a reputation as the authority in the captioning industry. We develop our own software, proprietary systems and processes, which allows us to remain innovative and to stay at the head of the field.

    We provide the best service and the fastest turnaround in the industry. We continue to pride ourselves on our excellence and accuracy, which allows us to offer a satisfaction guarantee that makes our competition nervous.

    How can we be so sure that you’ll keep coming back? The client that that got all this started with a simple question so many years ago is still a customer. They keep coming back, and we think you will, too.